Capitec is a ****

Yesterday around 16:30 I deposited cash on capitec atm.it did not reflect into the persons account as the machine went off during the deposit process and I didn’t receive a receipt .i logged a case with capitec and was told the matter was to be resolved within 24 hours of which i’m still waiting.i have done numerous follow ups and im told its still under investigation.how long does capitec take to resolve the matter as the money was for emergency