Capitec is a ****

Capitec is ****, I went to an ATM in Queenstown to deposit money, the ATM accepted the cash but showed me an a system error sign on the screen, I quickly called the number and I was given an incident number and was told the money is never gonna come out. I'm now told that the money did come back from the ATM after being deposited, I was suppose to use that money to travel back to work I'm stuck with no money and they are going to take 21 working days.