MM
Mpho M
1 reviews | Active since May 2020
01 Nov 2024, 11:11
Capitec is a *****
I am very disappointed with the service I received from capitec. I've been on the phone from 9 to 11 and still no one can assist, they just *********** and rude, especially the collections Department. I was transferred from Complaints>Collections>Support>Client care>Direct loan and back to useless Collections, but still no help.
Can someone with authority please resolve and explain the jump in my credit/access facility repayments?
My facility account number is ***. You can reference the letter sent by you on 24/25 September and case ***3.
If this is not resolved, then I can assure you soon you'll be handing my account over to debt collectors, as I will not allow to be ********** by you.
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Replies (2)
Capitec Bank's replyOfficial
01 Nov 2024, 12:00Good day Mpho
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply01 Nov 2024, 12:00
Official
Good day Mpho
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
MM
Mpho M's updateReviewer Update
25 Nov 2024, 10:24Hi Capitec,
Is this going to be a monthly occurrence? Seems the matter was temporarily resolved, as I now have the same issue. Can Katherine Searle make contact with me so we can have a permanent solution?
Is this going to be a monthly occurrence? Seems the matter was temporarily resolved, as I now have the same issue. Can Katherine Searle make contact with me so we can have a permanent solution?
MM
Mpho M's update25 Nov 2024, 10:24
Reviewer Update
Hi Capitec,
Is this going to be a monthly occurrence? Seems the matter was temporarily resolved, as I now have the same issue. Can Katherine Searle make contact with me so we can have a permanent solution?
Is this going to be a monthly occurrence? Seems the matter was temporarily resolved, as I now have the same issue. Can Katherine Searle make contact with me so we can have a permanent solution?