capitec is a ****

Iam very angry at capitec Bank for not treating their customer well and for trying to**** me of my hard earned money, deposited 4550 at soshanguve atm and got a deposit error, immediately called consultant who saw the error and advise me to log an incident inside and advise I tell the exact time of deposit which i did,after logging call was advised that the matter will be investiagted and attended to within 4hrs

I waited more than 5 days with no response and decided to visit a branch were I WAS TOLD there are still investigating,after not getting feedback I visited the branch again after another 4 days and was told claim is denied as there is no proof that there was an erros and even the money was not over, and I noticed on the cashier s screen that it was written no witness which is a lie because the branch gave me my license and was told it was found in the atm meaning i accidentaly put it in with the cash hence the error..

how can they say no witnesses when there was and how can the say the money was not over, I want my money,I can not just claim I deposited money worse my license is proof and more over they were not even updating me and dont know what investigations they did without even interviewing or checking the facts....m sooo furious