Capitec is a ****

Good afternoon

I'm disappointed in Capitec once again, I don't know if they are making me a fool or what. Just last week I received a call for making arrangements and I did. It also appeared in the App, few minutes back I received another call from Capitec the lady asked me if I did manage to make payment arrangements, me being a fool that I am to the bank I said yes, and thanked her. Then something told me to go to the App and check, to my surprise the arrangement is no longer there. I smsd my ID and collections department called I narrated my story and it appears that I have no arrangement made with capitec. There's a Retrenchment Status on my profile so they can't do any arrangements.

Now Capitec has really gone too far, or maybe it's time I escalated the matter. Because clearly I am a fool to them.