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Dorcas S
1 reviews | Active since Jan 2021
11 Jul 2023, 09:45
Capitec is *****
be careful with capitec off late the service is getting worse.
Was in centurion using the capitec despot machine when the ATM went in error mode. the amount I was depositing was 1700.
Called the service agent, she told me to go inside and log a ticket. which was done successfully, today i only received a refund off R500
Texted capitec, was advised nothing i can do, they only found R500. how so because you can clearly see the amount I'm depositing on the cameras.
I own a small business doing multiple disposites every day i shall be taking my small money and move to different back soon
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Replies (4)
Capitec Bank's replyOfficial
11 Jul 2023, 09:58Good day Dorcas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Jul 2023, 09:58
Official
Good day Dorcas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Dorcas S's updateReviewer Update
11 Jul 2023, 10:10image.png 240.75 KBThis was the assigned already to a capitec agent.
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Dorcas S's update11 Jul 2023, 10:10
Reviewer Update
image.png 240.75 KBThis was the assigned already to a capitec agent.
DS
Dorcas S's updateReviewer Update
11 Jul 2023, 16:44Thank you very Mach, my issue was resolved.
DS
Dorcas S's update11 Jul 2023, 16:44
Reviewer Update
Thank you very Mach, my issue was resolved.
Capitec Bank's replyOfficial
14 Jul 2023, 18:12Good day Dorcas Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply14 Jul 2023, 18:12
Official
Good day Dorcas Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank