JE
JP E
1 reviews | Active since May 2024
02 May 2024, 15:11
Capitec **** investigations
Capitec bank has been keeping us on a string for the past 60 days. Blaming ABSA etc for the complete incompetence. My mother in law was ****med and we immediately informed Capitec. Evidence of the ****, proof of payments, emails etc. They initially said it would take 21 days to rectify. This then turned to 21 working days. The incident was reported as per their request in full on the 8th of March 2024. Today, 02 May 2024, they are asking to please be patient. As far as I am concerned Capitec not customer orientated. It's sad how little is done for the elderly.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
02 May 2024, 17:11Good day
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply02 May 2024, 17:11
Official
Good day
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
JE
JP E's updateReviewer Update
16 May 2024, 06:11Same old promises, same old result. Capitec are we ever going to get this resolved? Are you not capable of serving customers?
JE
JP E's update16 May 2024, 06:11
Reviewer Update
Same old promises, same old result. Capitec are we ever going to get this resolved? Are you not capable of serving customers?