Capitec internet banking not safe

Capitec bank online App security system is not safe. This morning a hacker managed to do purchases online without my approval from my savings account over 5 debits. Apon query at one of the bank's branches(Brookside mall Pietermaritzburg) was told that the bank can't reverse the debits purchases and if I wanted for this to be be queried, I would have to pay R162 per unauthorized debit which is not a guarantee I would get my money back. The questions I asked the consultant was, is it not true that these purchases debits, the bank doesn't automatically handover the money to the online store for a period of some days for authantification? Doesn't the bank claim such losses from it's insurance against *****? and why must the client be penalised for the bank's internet security breach? I'm angry, hurt and dissapointed at Capitec Bank, I thought my money was safe thinking they have one of secured internet banking system. The bank's claim department has no compassion to it's customers.