Capitec internet banking a pain in the

I complained about not being able to load a beneficiary 5 days ago via customer services. I had been paying this beneficiary for 5 years, suddenly last Wednesday this was no longer possible. I phoned Capitec who said they were escalating the problem. They never got back to me and I still cannot reload a beneficiary I have had for 5 years. Why, oh why, is the service in this country so dismal. Please attend to my problem immediately otherwise I will gladly just move to another bank and get dismal service there, but at least I am not supporting Capitec.