Capitec Internet banking

As my cell phone was not compatible with their new app so I registered for internet banking. This was working fine yesterday but tonight it just gave me problems. It gaves me a error message of to many invalid attemps. I cappel the clientcare line. The 1st two attemps was unsuccessfull as the two persons just put down the phone. The third call I talked to a Yusra. After answer all the answers twice she told me I have failed te verification answers and I must phone back after 24 hours. What is happening with the good service of Capitec bank I got in the past? From they go over to this new app all I've got is bad service. This is my 2nd complain on Hellopeter about Capitec Bank within a week.