Capitec Internet banking

<p>i did a transfer using my banking app i created a profile on my app to pay the person I then put in his account number correctly and his company cellphone number I then transferred a amount of R2170.00 the app then decided because of the cellphone number that instead of sending the money to the current user of the company cellphone to the old cellphone users account instead of reversing the amount back to my account the assistant at the branch tell me that they need to get hold of this rocky stevens guy I mean this is my money what bull**** is this really I don't know this rocky stevens from a bar of soap so he must decide whether to reverse my money back into my account this is bull**** I'm a Capitec client but they can't help me regarding my refund then why do they have consultants that cannot help a Capitec client in its branches </p>