1 reviews | Active since Aug 2025
Capitec International payment bad Customer service
I am very unhappy with Capitec with customer service and turn around on International payment. I've been following up with Capitec since 01 August 2025 until now my international payment has not been released into my account and there is no clear feedback when I phone Capitec everyday I must repeat myself with the staff from Capitec They're not fami**** with international payment. I've been phoning Capitec Everyday and this issue has not been resolved the only thing they tell me they're still waiting feedback from Capitec Forex trade and I asked it what is the hold up and I am not getting the answer. Thing is annoying to phone Capitec and still you not given a clear clarity on payment. Capitec needs to train it's staff on international payment based on my observation there is a lack of knowledge and unskilled staff of Capitec on international payment. This is really annoying and frustrating. If this issue is not resolved before end of this week I'll speak to my attorney and expose Capitec bank on Social media
The issue has not been resolved. South African reserve Bank has released my international payment into my account but Capitec has not reactivated my account. I would like to have access into my account and use my money. Please assist further for my account to be active. I was at the Capitec branch yesterday and they lodged a ticket until now the account is locked I Can't draw or do payments or any transactions. Your assistant will be appreciated. The money was paid on the 1st August 2025 and South African Reserve Bank released on the 19th August 2025. If South African reserves Bank released my international payment why Capitec still continues to lock my account with no clear feedback and information to me. If this continues unresolved I'll have to handle this with my attorneys and spread it on Social media. Ref number from Capitec Branch is ***
Regards
Mlungisi Wilfred Cebiso
The issue has not been resolved. South African reserve Bank has released my international payment into my account but Capitec has not reactivated my account. I would like to have access into my account and use my money. Please assist further for my account to be active. I was at the Capitec branch yesterday and they lodged a ticket until now the account is locked I Can't draw or do payments or any transactions. Your assistant will be appreciated. The money was paid on the 1st August 2025 and South African Reserve Bank released on the 19th August 2025. If South African reserves Bank released my international payment why Capitec still continues to lock my account with no clear feedback and information to me. If this continues unresolved I'll have to handle this with my attorneys and spread it on Social media. Ref number from Capitec Branch is ***
Regards
Mlungisi Wilfred Cebiso