CW
Cheranie W
1 reviews | Active since Jan 2016
20 Nov 2021, 07:27
Capitec international insufficient charge on statement . Poeple check your account small funds you don't notice is being taken.
To whom this may concern I would like urgent assistance I see that there is an international fee on incifficent funds for the total R4,30 going off my account once a month only noticed it recently. Phoned the bank and the lady said its not capitec that is charging this and I will need to stop that account and open a new account. I went to go check on the bank charges and see that this charges are from capitec. This is *****ing my money and if I add it up this goes over R1300 already over a period of time. I want my funds put back into my account as soon as possible and want this rectified.
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Replies (2)Capitec Bank's replyOfficial
20 Nov 2021, 09:12Good day Cheranie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Nov 2021, 09:12
Official
Good day Cheranie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 16:53Hi Cheranie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:53
Official
Hi Cheranie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
