CW
Cheranie W

1 reviews | Active since Jan 2016

20 Nov 2021, 07:27

Capitec international insufficient charge on statement . Poeple check your account small funds you don't notice is being taken.

To whom this may concern I would like urgent assistance I see that there is an international fee on incifficent funds for the total R4,30 going off my account once a month only noticed it recently. Phoned the bank and the lady said its not capitec that is charging this and I will need to stop that account and open a new account. I went to go check on the bank charges and see that this charges are from capitec. This is *****ing my money and if I add it up this goes over R1300 already over a period of time. I want my funds put back into my account as soon as possible and want this rectified.

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Nov 2021, 09:12
Official
Good day  Cheranie

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:53
Official
Hi Cheranie

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank