Capitec internal *****

After all these years of loyalty to this bank it saddens me the way I am being treated. *****ulent activity took place on one of my accounts and I believe it was an inside job. I reported the issue on the 25th and was given resolution time of 24 hours by their WhatsApp consultant Adoration. I am yet to get feedback and believe this is a deliberate delay tactic so they can take interest on the 30th from the funds they have *****ulently withheld from me. I call and am told my query is escalated but I still don't have feedback.