Capitec Interbank Forex not doing their Job

I always speak well to my friends about Capitec Bank and what a good bank it is, but I shall definitely no longer do so! Every once in a while I get sent money from overseas and Capitec's Forex Interbank Department in Cape Town is really terrible at service, rather no service at all. In December I had to phone in, to find out what was going on with the transfer, costing me money in airtime. This week, money was sent from Canada to me on Tuesday their time, which means full working days here Tuesday, Wednesday, Thursday and now Friday. No phone call. I tried to call this morning on 4 of their numbers - *** and ***. I spent R35 in airtime listening to that stupid message to hold on for an operator, or the phones just rang. It is very frustrating, never mind the high fees you charge for Forex transfers. Keep it up Capitec Forex Interbank Cape Town and I will go to a bank with a proper Forex division, not that you seem to care because nobody seems to do any work there anyway, or you do not do your jobs by phoning people to tell them their money has arrived. Very slack division indeed. Not impressed and I will tell everybody around me.