DM
Dudu M
1 reviews | Active since Mar 2011
30 Jun 2023, 14:05
Capitec intentionally affects credit score over a debt settled in 2021
Capitec Bank is a really disappointing institution, I settled my credit card debt with them in 2021 with their collections company after losing my job. Upon settlement, I was given a letter that neither myself nor Capitec can make any further claims on said account. Capitec still says I owe them R25.00 every single month just to affect my credit score. I have reported it from 2021 until now. No one wants to assist, I am sent from pillar to post over what I no longer owe. As you may know, I am unable to obtain a home loan or any credit for that matter, I have furnished all proof of settlement to Capitec, MBD and Credit Bureaus. Next stop is the banking ombudsman. Appalling service!
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Replies (2)
Capitec Bank's replyOfficial
30 Jun 2023, 14:31Good day Dudu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Jun 2023, 14:31
Official
Good day Dudu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DM
Dudu M's updateReviewer Update
30 Jun 2023, 15:35I am not holding my breath about getting any assistance from Capitec, it's the third year of automated responses such as this one from actual people employed there. I have lodged a complaint with the banking ombudsman. You're ruining people's lives!
DM
Dudu M's update30 Jun 2023, 15:35
Reviewer Update
I am not holding my breath about getting any assistance from Capitec, it's the third year of automated responses such as this one from actual people employed there. I have lodged a complaint with the banking ombudsman. You're ruining people's lives!