Capitec Insure policy no

Capitec Insure policy no. CF***6 lapsed in January 2025 after months of visiting the branch because it kept on saying it was in arrears yet the debit order went off. In January it didn't go off. I opened another policy reported to customercare. The new policy because it was their error they removed the waiting period on the new policy. In April 2025 I woke up to 2 debit orders for Funeral policy from Capitec the lapsed Policy is now active without notice from Capitec. Reported to customer care both telephonic & email wanting this to be rectified & refunded my R420 for the old policy they reactivated. I have been waiting for 15 days now. I paid 2 Capitec policies active on my App. Such level of incompetency is unacceptable. In the branch I could not get help due to systems down Nationally. 2nd time last week same story escalated.