Capitec Insure Dissatisfaction.

I took a funeral policy with Capitec Insure then canceled it within the stipulated period. I received a cancelation contract that stipulated that I am eligible to get back any premiums that were deducted within 31st..

The deducted even though I had canceled prior the deduction date.

I went to the branch to get some assistance, they required proof of my cancelation policy,and I am still within the period to be repayed the premiums they deducted that wss last week Friday up until to date I have not been contacted by Capitec, they have not yet paid my premiums back..

When I call to enquire the only response I get is the matter has been escalated for investigation an agent will call you back.