Capitec Insurance ****

I took an life insurance with Capitec Bank and they debited the amount we agreed on, but on the account it's shows that I still owe R200.01 for what? I call and Buhle instead of assisting she transferred my call to another department for loans, they transferred me back to another department again where I was promised that they will cancel and refund me my premium. Up until today not communication at the branch they told me they can't reverse my premium. I'm sick and tired of Capitec. I need to change my salary to another bank.