Capitec Insurance ****

On the 31st of December 2021 me and my mom submitted the claim for my father's death and today 05/01/2022 the claim is still being processed and not paid out yet, when we supposed to lay my father to rest Friday the 07/01/2021. Yesterday my mom went to the branch and she was told the particulars of the deceased were correctly scanned but the consultant failed to scan all the documents of the contact of the policy. Why were we not told the day when we submitted the claim, we were supposed to have been told your claim has been received but some documents are outstanding. Yesterday we submitted the contractual documents at 10H17 and we were told once more to wait 4 hours as that's the amount of time it takes to process a claim. Today we called after 24 Hours to ask what is the excuse today, and we are told it's still being processed, mind you how are we going to pay all the things that need to be paid for my father to be buried. Capitec you have debited my mother's account timelessly without one short premium yet you taking us to pillar and post to pay out, how on earth are we supposed to bury our father. This is the time for us to be mourning my father not being worried about how are we going to bury him. This is unacceptable and appalling, how you keep on dragging and dragging, how would you feel if it was your father whom you were struggling to bury yet he was fully covered and insured. From Friday to Wednesdayand still no pay out, that is ********** customer service and it's still us calling with our airtime and running to the branch. After all this incident my whole family will be canceling our insurance with your bank, because if you can do it to us now when we need you the most, you can certainly do it again in future.