Capitec insurance

Last year in June .y dad passed away I claimed on my Capitec policy I had two outstanding installments which was taken from the money that I claimed.I continued normally with my policy this year end of March I missed one installment and my policy was lapsed because they included the two installments that was already paid when I claimed.Went to the branch on the 14th of April in waterfront Bloemfontein the consultant checked my statement and saw that indeed the two installments were paid and she said she has escalated the matter and will give me feedback,I didn't receive any feedback I decided to call on the 14th of May and the consultant I spoke to said the matter was not ascalated the right way hence no feedback was received,then he said he did it the right way and gave me a reference number ***.I have been calling every week to get updates and always im told that there is no feedback yet.Capitec please rectify your mistake and reinstated my policy as soon as possible.