Capitec insurance ****

I have paid a retrenchment benefit on my capitec access for more then 5 years. I was retrenched in September 2025 and capitec refuses to pay the retrenchment benefit even tough the paper work from the employer states retrenchment section 189 operational requirements but they phoned the employer and because we ended on bad terms the employer is being spitefull and says it was mutual seperation which is not true. There own paper work says different but capitec apparently ignores paperwork and goes on employers who wants to make it difficult for ex employees.. They arent even willing to go half way with a person. So not sure why i paid the insurance benefit if they go on peoples word and not legit paperwork that the employer submitted. There is no mutaul agreement signed only retrenchment. It is ***** for ab employer to claim retrenchment 189 if it is not the case and I don't understand how capitec just goes on the word of the employer over signed and stamped documents