Capitec injustice

My name is Tina. My heart still bleeds when i think of capitec bank. I lost R17 000, Many transactions were made frm All my capitec accounts to different " Capitec accounts" and via Cash send. The bank told me the money was transferred by my Capitec app which was not even installed on my phone at that time. I printed a bank statement which didn't say much about where the money went to, no aco numbers or anything i can use to find the person. I then asked for a detailed bank statement with all the required details so i can open a case, I was told that Capitec won't be able to give that statement they are not permitted to give such details to me or anyone even the head office couldn't help me with the document which was the only thing that might give clarity to me as victim. The police went there for the same statement they said the same thing. They told me they will investigate the case & later, they gave me a report saying they couldn't trace the money because it was transferred by cash sent which was withdrawn in different places. I then installed the app & ALL accounts & transactions were clearly shown. To my surprise " Boooom" My money was transferred from my accounts to different " Capitec accounts" that got me thinking, how come the bank couldn't see these accounts & trace the owners because these accounts are frm this bank, from my knowledge all acc holders use fingerprints which means the acc holders is recognised by SA home affairs and it's more easier for the bank to identify the person if they want to. I even began to think that mybe this is an inside job because i wasn't satisfied. I am not happy at all. After few weeks capitec told me they were able to track two transactions R500plus & R400plus which made a total of R1000 &was transferred back to me. What was surprising was that these transactions they traced were never made on my accounts, none of that amounts appears on my records. Where did they get to know about the 2 transactions they traced? 1st transaction was R2000 upwards that's what appears. That's why i am no satisfied i want my money becausr it obvious something fishy is going on here. I loved this bank but i can no longer trust it with my money. I always thought that all these stories about capitec are not true but now I know better.