CAPITEC *****ING FROM ITS OWN CLIENTS!!

Today I sent myself a cash send withdrawal transaction of R950 from MY OWN account like a I have done a hundred times before. I get to the ATM to withdraw, the ATM issues ONLY R50 followed by a cash collection receipt stating : "Cash collected R50 and Cash outstanding: R900, insufficient cash in ATM" and I tried a different capitec ATM and I got an error stating voucher has been redeemed. I immediately called the call center and was told the system shows the voucher was issued in full meanwhile I have a receipt in hand with all reference numbers, trace numbers, etc stating AS PROOF that I only got R50 with R900 OUTSTANDING!! I had to even ask for the camera footage in the store I used the ATM from to proof my transaction as the camera can also show the ATM issuing out ONLY ONE 50 RAND NOTE followed by a receipt. The call center said I need to wait for ATM team to balance the ATM to confirm the incident - HOW UNACCEPTABLE IS THIS!!?? Now, why would an ATM issue a portion of the transaction if it doesn't have enough funds available in the machine!? Now I must wait...without MY MONEY while capitec double check itself!? Even while i have THEIR receipt confirming my transaction was PARTLY completed!? I WANT MY OUTSTANDING MONEY!!!! IT NEEDS TO BE REFUNDED BACK INTO MY ACCOUNT!!! THIS IS TANTAMOUNT TO THEFT!!