Capitec indirectly tell client he lies

I spoke to an agent as well as a team leader from Capitec bank where i tried to explain that they are taking additional fees from my account that was never there. I was then told they must charge (Death insurance, Disability insurance, and Unemployment). I told the team leader that she has no customer service experience as she kept on provoking me as a client to such a point where I got a panic attack and had to drop the phone. At this point I am extremely unhappy as I have never in my life being treated in such a way that I really want to move to another bank, the way how this situation was handled is completely wrong and the fact that I was provoke in such a way just shows you how service has gone down. I am writing this to make clients aware of the service received from Capitec bank.