Capitec incorrect balance and *********** staff

<p> <span style="color: #555555; font-family: 'Avenir W01';">I sent email to capitec yesterday 29/05/2016</span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p> <div style="color: #000000; font-family: sans-serif; font-size: 13.696px; display: table; width: 328px;"> <p dir="ltr">Hi,</p> <p dir="ltr">I moved R**** into my savings. The amount reflects on my mobile banking app but when I Dail *120*3278# it says I have R0.00 balance.</p> <p dir="ltr">Now the mobile app is not working, for almost the past 24 hours I have no access to my money - please sort this out so I can switch banks.</p> <p dir="ltr">Account no : ***********</p> <p dir="ltr">Regards<br />*********</p> <p dir="ltr"> </p> <p dir="ltr">Now the money was moved from capitec flexi save account, transfers reflect immediately. As a result of this incident I was unable to book my flights and when capitecs staff finally responds, this is the lousy response I from Nazley Powell family Capitec Representative :</p> <p dir="ltr"> </p> <p dir="ltr"> </p> <div id="m536" class="mail-message expanded" style="color: #000000; font-size: 13.696px;"> <div class="mail-message-header spacer" style="height: 234px;"> </div> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 2.72561;"> <div style="display: table; width: 328px;"> <p>Good day</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Kindly follow the below steps to in order to access your balance via mobile banking.</p> <p> </p> <p>1. On the “Main Menu” select “2. Bal Enquiry”</p> <p>2. If the client has more than one savings account they will be prompted to select the account for which they require the available balance</p> <p>3. The following confirmation message is displayed:</p> <p>o <account name>…last digits of account number</p> <p>Available Balance R<amount></p> <p>4. The following SMS confirmation message is sent to the client:</p> <p>o Capitec Bank: <account name>…last digits of account number</p> <p>Available Balance R<amount></p> <p>Info <***</p> <p> </p> <p>Should you have any further queries in this regard, you are more than welcome to contact client care on ***.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Nazley Powell <br />Agent: Service Admin<br />BSC: Service Admin<br /><img src="https://mail.google.com/mail/g/?view=att&th=15500c778abc18e8&attid=0.1&disp=emb&zw&atsh=1" width="198" height="65" /><br />T <a style="color: #4285f4;" href="tel:%2B27%2021%20941%206560" target="_blank">+***0</a> F <a style="color: #4285f4;" href="tel:%2B27%2021%20880%201130" target="_blank">+***0</a> M <a style="color: #4285f4;" href="tel:%2B27%2078%20000%200000" target="_blank">+***0</a><br />GPS 33°54’3.7” S 18°37’27.1” E<br />BSE Building, 89 Voortrekker Road, Bellville 7535</p> <p>PO Box 12451, Die Boord, Stellenbosh</p> </div> </div> </div> </div>