TM
Thabisile M
1 reviews | Active since May 2020
29 Jan 2021, 14:17
Capitec incopentence
An unauthorized transaction went through on 25 December 2020 on my account. I called client care on 26 December 2020 and was given a reference number an told to be patient my case is being looked into and could take up to 30 days.It is now the 29 January 2021 I have called client care more than 3 times on the matter and I still have no idea when or if my money will ever come back. As there now is a backlog of similar claims and a long list of call center staff who have no idea how to help me.
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Capitec Bank's replyOfficial
29 Jan 2021, 14:21 Good day Thabisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply29 Jan 2021, 14:21
Official
Good day Thabisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,