NM
Nokuthula M
1 reviews | Active since Jan 2018
08 Jun 2022, 20:29
Capitec incomplete Cash Withdrawal
I went to Capitec Bank at Bedfordview Eastgate mall today at 13:30 to withdraw R10 000 the atm was blank but the Capitec Door Assistant by the name of Nthabeleng insisted that I use it. I made 2 withdrawals of R5000 each but when I count the money it’s a R1000 short. I’ve called the bank but no one has called me back Please help me 😞😢 I’ve heard such stories and people not getting their money back or being paid half of what they have lost
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Capitec Bank's replyOfficial
08 Jun 2022, 20:31Good day Victoria
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jun 2022, 20:31
Official
Good day Victoria
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Nokuthula M's updateReviewer Update
09 Jun 2022, 10:20Good morning please help me with this case I went to the branch today regarding the matter that I withdrew R5000 twice which was supposed to be R10 000 but in reality I got R9000. The guy that I spoke to on the phone was very rude he told me that there is no way that my money is a R1000 short because he has checked on his side and it’s R10 000 that I got and the only way he can help me out is if I go back home and check and count the notes I have with me. I don’t understand why I would withdraw money so much money with no intention to use it also why would I keep track of how many R200, R50, and R20 notes I got? I’ve heard of incidents where people get more money from the ATM machine but when I dispute the fact that I got R9000 instead of R10 000 I’m a **** money does get stuck on the Atm but no they won’t help me out because there is no way I got a R1000 short. Capitec really treats it’s clients like nothing we just don’t matter at all. The fact that they think I can leave my house go to the bank and lie. Worse that Device that I used to withdraw cash was blank
NM
Nokuthula M's update09 Jun 2022, 10:20
Reviewer Update
Good morning please help me with this case I went to the branch today regarding the matter that I withdrew R5000 twice which was supposed to be R10 000 but in reality I got R9000. The guy that I spoke to on the phone was very rude he told me that there is no way that my money is a R1000 short because he has checked on his side and it’s R10 000 that I got and the only way he can help me out is if I go back home and check and count the notes I have with me. I don’t understand why I would withdraw money so much money with no intention to use it also why would I keep track of how many R200, R50, and R20 notes I got? I’ve heard of incidents where people get more money from the ATM machine but when I dispute the fact that I got R9000 instead of R10 000 I’m a **** money does get stuck on the Atm but no they won’t help me out because there is no way I got a R1000 short. Capitec really treats it’s clients like nothing we just don’t matter at all. The fact that they think I can leave my house go to the bank and lie. Worse that Device that I used to withdraw cash was blank