MA
Mayibuye A
1 reviews | Active since Jan 2019
20 Mar 2019, 12:55
CAPITEC INCOMPITENT STAFF
just called capitec bank call centre for them to provide me explanation of transactions on my account, this lady I was with on the line she was busy asking me verification questions she askes me what home telephone line I provided the branch when opening the account, I told her I dont have telkom line at my place she told me I failed verification. when I call again they tell me they cant help me I failed verifiaction I must call after 24Hrs. what a poor service
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Capitec Bank's replyOfficial
22 Mar 2019, 08:34I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Mar 2019, 08:34
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank