Capitec *********** service

I did a online application and they took all my documents and finalised the application, 2 weeks later i call capitec and they say that my application has been expired, how should i have known about that is no one has called to let me know. This is the worst *********** service i have ever received from capitec and i have been there for a long time.

No one gives me answers and no one assist me i have called and they wanted to do a new application and then the rude lady cut the line.