BM
Busisiwe M

1 reviews | Active since Nov 2015

15 Sept 2022, 08:21

Capitec *********** bank9795

Capitec bank is a useless bank. My husband mistakenly transferred money into someone else's account and He immediately went to the branch to reverse the money and he was told that they can't help him. A whole R3000.00 gone just like that.

0
Replies (3)
Capitec Bank
Capitec Bank's reply15 Sept 2022, 08:28
Official
Good day Busisiwe 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
BM
Busisiwe M's update15 Sept 2022, 08:50
Reviewer Update
Thank you for your response , I will be waiting for your call.
BM
Busisiwe M's update17 Sept 2022, 10:20
Reviewer Update
DEVAN FROM CAPITEC BANK IS A SHOOTING AND SHINING STAR.


I would like to send my heartfelt gratitude to Capitec bank, specifically DEVAN from Customer services decision. He took the matter with urgency and exceeded my expectations. This is a true example of exceedingcustomer expectation.