Capitec = *********** AND INCONVENIENT

I am so frustrated and upset with Capitec bank ,I have been banking with this bank for years.In November 2021 I made a online purchase to stay in Royal Marang hotel in free state.Spoke the agent on the phone gave her permission to deduct the full amount from my account for the purchase and she assured me that the amount went off Because I wanted to secure my booking and I received a sms notification of this from Capitec . Only now in February to receive notification that they want to deduct the money from my account .Capitec send me sms telling me my account has gone to overdraft .After 2months . Received notification that money went out but now they taking my money and telling me my acccount has gone to over draft .Over 6k . Capitec is a **** ,******** me of my last cent . I can not afford this money and that is why I planned my holiday.