Capitec ***********

I am frustrated by the incompetence of of my bank I reported a ***** case on the 31st of December 2021 they sent the documents and reported to FNB about their client on the 3rd of January they said they waiting for FNB to respond. I waited the person I reported called me and said he heard that I reported a ***** case against him and his will to cooperate and he sent all the necessary information to his bank FNB. For the past weeks I’ve been going to Capitec everyday to find out whats happening all they can say is they waiting for FNB. The person I reported forwarded me emails from his bank that they will be releasing his account since Capitec is not responding and now I’ve been waiting for Capitec to respond to FNB for me to get my money back but they relaxed and not doing anything. I’ve been promised call backs from the ***** department and the customer service department no one is doing anything. I just want them to be in contact with FNB so I get my money back or I’ll be taking further steps