AP
Alfred P

1 reviews | Active since Jan 2022

31 Jan 2022, 13:33

CAPITEC ***********

I withdrew money at a fnb atm and i unfortunatly did not remove my cash fast enough so the atm took it back i was told that the money would be reversed back into my account within 24 to 48 hours 4 days later still nothing after phoning Capitec customer care i was cut off 4 times and each time i had to explain the whole story over againone person told me it would cost me R160 to log a dispute i know its not Capitecs atm but i am a customer of Capitec bank i would just appreciate a bit of help from them atleast if you get cut off phone the customer back instead of having to explain to every new operator and then your cost are ridiculous never can i find a capitec atm that is actually online or working forever battling to deposit money after hours as the sopping centres are closed and you cannot go in so then i think for all this hassle and drama rather i will just close my account im sure there are better options

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Replies (2)
Capitec Bank
Capitec Bank's reply31 Jan 2022, 13:59
Official
Good day  Alfred

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply03 Mar 2022, 09:27
Official
Hi  Alfred

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,