Capitec incompetence shown again

Item: Capitec Bank
Rating: 1
Author: Gerard P

Once again my account has been stopped with informing me.

Previously it was blocked and they said it's because transactions on my account happened because I'm in Asia and South Africa is on lockdown.

I'm living in Asia currently and I have sent them all supporting documents Previously and they reactivated my account.

Now this happens again. No correspondence of any sort.

This is incompetence and I will take up this matter with the ombudsman if it is not rectified asap.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

11 Feb 2022, 21:02

Good day Gerard
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank

Capitec Bank's reply11 Feb 2022, 21:02

Official

Capitec Bank's replyOfficial

04 Mar 2022, 08:32

Hi Gerard

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply04 Mar 2022, 08:32

Official