Capitec incompetence

If I could give no stars I would! I called Capitec customer service on the 24th of March to block my account as there was ***** happening since I received a new card from them on the 18th on my account. The agent told me it was stopped and to go to the brunch to collect my new card , which I did the following Monday 26th March but on the 27th there was a ***** withdrawal again from the account they were suppose to have blocked on the 24th! Called in again on the 3rd April and they told me the account was only blocked on the 27th. Keeping in mind that they were suppose to do a follow up call regarding the ***** and they didn’t then the agent tells me it takes 30days and to go to a brunch to get things sorted out! I was at the brunch and they said everything was okay ! I am so upset because I am a student out of country and luckily this happened when I was in country because lord knows how this would’ve been handled if I wasn’t. I asked if I close this account and move because I am not happy with the service given if my quarry would be resolved and got a simple no response, like excuse me WHAT??? So now I have to bank with a bank that can’t keep my money safe until they sort out the mess in 30days.