Capitec incompetence

Hi, I withdrew money at a capitec atm outside shado in Salt river,Cape Town,on the 11th of Dec, I received the sms for the transaction but the money didn't come out, I stood there for more than 15 min. I called the contact centre and was told it would take a few hours to reflect on my account again, I never received it. I called in the next day and the 2nd consultant told me it may take 48 business hours so the first consultant gave me the wrong information. I waited till the next Monday, I called it the consultant I spoke to advised that both previous consultants were wrong I would receive my money back only after 31 days.

Today it the 15th, I called on the 12 and I was told the query was logged only on the 24th of Dec, so from the 11th till the 24th nothing was done regarding my query. Now I was told they sent a query to the atm manufacturer since I had not made the withdrawal at a branch but an outside atm.

This has caused so much distraught, December is a hectic month and there's lots of expenditures and I feel like capitec agents have no info and I'm being taken for a ride. I NEED my money and I will be leaving capitec as a customer.