CAPITEC ***** INCOMPETENCE

On 26 March 2024 my bank account was frozen because of a *****ulent transaction. After numerous calls and incident references, i hear today that the documentation which I submitted at Capitec Musina branch Musina Mall was never submitted by the agent? Never have I had any feedback. My Sassa money was not paid into my account because it was frozen, but the agent assured me that I just cant withdraw but payments can be made into the account. Looks like the agents on the *****ulent call center are also not trained to give the wright information.