KL
Karin L
1 reviews | Active since May 2018
03 Feb 2025, 16:14
Capitec incompetence
I recently changed my bank to Capitec. I was told about all that can be done. However, I have been trying forever and a day to switch off sms notifications and it is still not implemented. I went into the branch to find out if they could do it in the branch and they could not. They logged a call for me and I followed their prompts, deleted and reloaded the app blah blah blah. Nothing works. How is it that they cannot provide this basic service, in the branch if it is not working on the app? Looks like im changing banks yet again.
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Replies (2)
Capitec Bank's replyOfficial
03 Feb 2025, 16:35Good day Karin.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Feb 2025, 16:35
Official
Good day Karin.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KL
Karin L's updateReviewer Update
06 Feb 2025, 12:59Wow, what a bunch of ****s. nobody has reached out. The app is still not working. The branch still has no solution for me. What a bunch of ******. I pray that when I leave this bank it doors shut for good. People run... With this poor service one can't, but pray they get hit hard, so hard that they can not come back from it... #CapitecShutsDown
KL
Karin L's update06 Feb 2025, 12:59
Reviewer Update
Wow, what a bunch of ****s. nobody has reached out. The app is still not working. The branch still has no solution for me. What a bunch of ******. I pray that when I leave this bank it doors shut for good. People run... With this poor service one can't, but pray they get hit hard, so hard that they can not come back from it... #CapitecShutsDown