Capitec Incompetence and Failure to refund money!

I had a personal loan with Capitec which I settled in full on 6 May 2022. On 9 May 2022 my account was debited again after I have settled the loan. Since then it has been a constant fight with Capitec to get my money reimbursed. At first few attempts I have tried the call centre, EVERY agent over NUMEROUS calls telling me a different story. Eventually I wen to a branch and still no assistance. On my SECOND visit to a branch they finally told me that the money was with the Capitec internal account and would be refunded within 48 hours. Guess what, NO REFUND. I visit the branch again on a third try, now being told the money is with inter bank and they cannot tell me when I will get my money. The consultant promised to make this priority and follow up on my behalf. I have phoned the branch on several occasions to follow up only to be told sorry, this consultant nor the branch manager can do anything to help me because the money is with inter bank. I was told that I must log a complaint with this hopes that it will be settled. Complaint logged. I have been on contact with the complaint department on various occasions now, again with useless feedback, only being told they can see the complaint has been logged and that they simply cannot do anything about it but escalate the matter and that someone will call me again. Again, you guessed it, NO ONE PHONES YOU BACK!!! I have now been from pillar to post with this matter and am utterly disgusted with Capitec's poor service and clearly *********** staff. At this stage, Capitec is clearly *****ing my money as it has now almost been a month of me running around trying to get back MY MONEY which Capitec took due to their POOR MANAGEMENT! Capitec should be ashamed of themselves as this is the calibre of service that they are happy with giving to their clients. Never will I take a loan or any other service from Capitec again as you can clearly not even manage the most basic of tasks. Your call centre may as well not exist as no one can help you an clearly making an effort going into a branch, more than once, is not helpful either! Also highly disappointing that the only advise and assistance that a BRANCH MANAGER can offer me is to log a complaint. Utterly disappointing to say the least!