Capitec Incompetence and Bullying

I have had a terrible experience with this bank for some years now. Initially there was ***** on the account that I had with them and I have submitted four affidavits to them to make it clear that I DO NOT know anything about that and if I hadn't gone to them to get a new card they would have just kept quiet since the account was inactive. And NOW! There were funds transferred into that account because the person who sent them to me uses Capitec and paid via Payshap and I was asked to bring proof of payment which I did on Wednesday already. And today, I went to their Diepkloof branch and they asked me to bring an affidavit for the ****** account which was closed in 2021. I do not want it, I just want my money. The audacity to suggest that I go and write another affidavit which produces no results and also send an SMS to me suggesting that they switch my salary by the same people who are holding my money ransom while they collect affidavits is just appalling. Give me what is due to me and let us part ways! I have never experienced such incompetence and bullying from an institute and I wish never to go through this again.