CAPITEC INCOMPETENCE

I have just spent ANOTHER 42 minutes on hold listening to crackly music while they still dont RESOLVE the issue of my account conversion from sole proprietor to PTY ltd. 5 weeks later after completing all the forms and receiving a welcome letter the account still does not exist. So many calls later and every time it has been escalated and still nothing!!!! The error is entirely incompetence by Capitec and it has effected my new small business. I am closing my account and moving on. Such shocking service and all I get is standard pre written apologies and no solution.