Capitec Incompetence

I have trying to get a hold on my account removed for the past two weeks but capitec doesn't seem to want to assist me. Details follow below.

Good day

I went to the branch on the 2nd of April 2022 branch at Keywest Shopping Centre with the decision of closing my account. I got to the branch and I was told there is a hold on my account to the amount of R2000 that was deposited into my account. The agent proceeded to call the help centre for further investigation and it turns out there was an amount of R2000 that was deposited and apparently my account then got flagged by another client of capitec saying that the R2000 was deposited mistakenly.

I have no knowledge of this deposit as I did not receive a bank notification and also I was not frequently using my account as it was for my savings. I do not know the client who deposited the money and also I do not know the name of the person written as reference on the deposit.

The deposit happened last year in November and since it was sent by mistake, I was supposed to be notified but I wasn't. At the branch I was told to do an affidavit stating that I am not aware of these funds and should take them to the branch along with my ID.

On the 4th of April 2022, I took along my affidavit and ID Copy to another Capitec branch in Edenvale, Van Riebeeck Mall. I was told my documents were received and I should expect the hold to be lifted in 14 working days.

Last Saturday, I went to the Branch in Cresta to check on the progress. The agent I spoke to told me, after contacting the help centre, that the documents I supp**** were not received and nothing has been done with regards to lifting the hold.

Capitec is so ***********. They claimed to have called me on the 8th of April but no call was received. So frustrated and annoyed. No feedback, no communication whatsoever.