CAPITEC INCOMPETENCE

My account was stopped without informing me.

I am currently in China and my last exit from South Africa was 2019 , I have been using my account since 2017 in China.

I was told the reason my account was stopped is because they have seen transactions in China.

I did inform them in 2017 that I would be abroad I was given a token to transact remotely.

I don't understand the incompetence from such a major brand.

My account should have been stopped in 2017 if this was a valid reason.

Furthermore I have submitted proof that I am in China but they have not resolved the issue or responded to my last emails.

I was just told that my information was submitted to Forensics but haven't received any feedback to date.