1 reviews | Active since Dec 2017
Capitec incompetence
Well it's been a month and Capitec can't locate what happened to my money, as off today 27th Dec 2017 capitec still can't tell me what happened with my money,
On the 28 I opened an account, the same day I made a deposit and did a immediate Internet transfer of R3250. I even paid the R10 for the immediate transfer.
As things stand the person I send it to have not received it, I've send capitec his bank statement, ABSA confirmed they can't track it.
It's been 30 days, speaking to 5 consultants, the branch manager and the assistant branch manager and I have no positive feedback on what happened to my money.
This is so unprofessional and so frustrating.. And all I'm getting is they still busy with it. It's a month for God's sake.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,