Capitec Incompetence!

Capitec is a horrible bank to be with, I had an account with them and judging by how they have handled the situation with money being taken out of my mom's "fixed deposit account" its a good thing I don't put much money in that account. My mom's phone was ****** and we blocked the number within 30min of the theft but somehow over night her whole bank account was wiped clean and the bulk of the money was in a "Fixed deposit account". And yes, just like everyone else is wondering, hoe does money get taken out of a fixed deposit account before the maturity date? We have logged a complaint with the head office of Capitec who totally botched the investigation, did not give my mom feedback unless she called them to get feedback, was told that they had investigated and found that she was at fault (how when the money was in a fixed deposit and they failed to "fix" it)... My mom then called them back to dispute their refusal and was told that the investigation would be opened again. Once again there was a lack of feedback until we called them, they tried to stall and delay some more.

This has to be the worst bank I've ever dealt with and this matter is not over as we will most definitely take this further. We as customers cannot go to a bank, request a fixed bank account and yet be to blame when the bank employee did not give you the fixed account you requested. Capitec claims to be a bank for the people but the people need to know how they treat their "valued" customers. If someone has their CEO's details please send them to me so I can tell him exactly how I feel about his company and the emotional and financial stress they have put my mother through. Your bank is **** (excuse me being frank with you) and I really hope people leave your bank before they get treated badly by your staff.