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Adriaan D

1 reviews | Active since Mar 2019

15 Mar 2019, 11:05

Capitec Incompentent

I am very disappointed with Capitec Bank , Me and my Fiance was ****med and when we ask the bank to reverse the transaction, they said we must get a case number and a advitavitt from the police witch we did. When my fiance took the require documentation for Capitec Bank Polokwane, they came up with more excuses, more documentation and can not help him. My bank Absa took the same documentation he give to them and they had no problem to help me. We can lost a lot of money because they are *********** to tell you in the first place what exactly they need. In the mean time the person that ****med us can excess the account and take the money.

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Replies (4)
Capitec Bank
Capitec Bank's reply15 Mar 2019, 11:16
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank  
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Adriaan D's update18 Mar 2019, 09:56
Reviewer Update
Good day Thank you for the reply, but the problem is still not sorted. Some one dit phone my fiance, but nobody came back and let him know what is going on........!!!!!!!!!!!!!!
Capitec Bank
Capitec Bank's reply27 Mar 2019, 11:49
Official
Good day 

We are still waiting on your fiancé to provide the requested documentation, in order to continue with our investigation. 

Kind regards 
Tando Mfengwana
Complaint Management
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Adriaan D's update27 Mar 2019, 12:16
Reviewer Update
What documents do you exactly need, because i did give the advitavit and case number.