Capitec incident***

On the 20th of Dec 2024 when I check my balance,it didn't correspond with with money I had. I went to the branch and enquired and was told my money was held without a valid reason.The money was sent to me by my husband who is also a capitec client,it was meant for tuition,uniform and stationary in Jan 2025.The complain was logged on the 20th of Dec,but there was no communication from the bank as far as the investigation was going. I spend my festive holidays going up and down the branches asking for a way forward. Only to be told to bring documents that proof where the money comes from and also an affidavit, which I submitted in Jan. But even today no one is calling to inform me about how far is the so called investigation. Am so dissatisfied and disappointed 😞. I have bills to pay,money in the bank, that I can't use.Today it's the 22nd Jan no communication whatsoever,I even send emails to the ***** department on Friday. Still nothing.This is painful