Capitec in Woodlands Pretoria East

What a bad service treatment I received.

On the 30 May 2018 at around 15h00 I visited a Capitec branch in Woodlands (Pretoria East). On my arrival i was given a ticket-queue number 91 and I seated. My ticket number was called at counter number 9 where I was served by the gentleman called Rhonwin Stoltenkamp. I explained to the gentleman as to what was my reason for the visit to the branch, which was to simply add a beneficiary on my list of transaction for me to be able to pay the prospective Capitec account holder. I explained to the man that I have been trying to do that on my phone alone and without success on the Capitec web and that is the reason why I am at the branch because I want to make the transaction. The man told me that it was impossible that he can assist me with that since I can only do that on my phone not at the branch. I then told him that as for the time I can remember the existing transactions that were already linked to my account I was assisted in the bank and hence alone when I tried that I could not succeed. The man refused to listen and assist me but instead he told me that there is nothing he can do to assist me with my request. When I asked him what does he mean when he said he cannot assist me because the last time the bank staff were able to assist me with the same service and those 'beneficiaries' are there and I can pay them whenever I want to. I asked the man to call the manager for me, and his reply was that he is the manager. He simply stood up and said I should leave the branch otherwise he will call the security to remove me.

Knowing that I have not said or committed any ******** offence that warranted an intervention to call for security I sat and waited with the hope that security to be called will solve my problem. Only to find that the "lady security" who entered the door was directed to consultant number 9 where I was seated. When the lady arrived she greeted me politely and asked me how can she help me. I asked the lady if she was the "security" that I was told is coming for me? He reply was simple and she said to me she is not aware of the security but she is in fact the manager. Puzzled as I was, and I said to her but why should the man who directed you here posed as a manager when you are the manager? He reply was no he is an assistant, "I am the manager". To prove that I was not lying I asked the gentleman to retract the words he told me that he was the manager since he was not but rather an assistant, he refused in front of the lady. Sadly enough it did not even take the Manager 5 minutes to understand the service I requested and all was done as it was done in the branch before. Rhonwin as an assistant manager displayed a very disappointing client relation s****s, worse to impersonate to be a manager when he is not otherwise the vacancy of one would not have existed if it was one and the same thing. Not unless he is too ambitious to even display an attitude that seek to undermine my self as a client as well as the manager of the branch.

I lodged a formal complaint with the manager Nomsa Brown and she promised to deal decisively with the matter and I should expect a call from the branch with the apology from the self-imposed branch manager of Capitec branch in Woodlands so far I have not received anything from the branch and I am contemplating of closing my account with the bank.