Capitec in cohoots with Clientèle to **** clients unauthorised debit orders

I am inclined to believe that Caputec Bank particularly (Thulamahashe branch) are in cohoots with Clientèle funeral plan and other 419 ******** to ***** money from innocent and ******** South Afticans. What is the ombudsman doing about Clientèle debuting money from people whom they do not have contracts with. Moreover what does FSCA and FAIS have to say about Capitec's ************ manner in which they handle client's money and the protection there off. 1. My mother's account was cleaned out after a ****ner did a sim swap of the cellphone number from Vodacom to Cell C. Once my mother realised this, she went to Capite Thulamahashe to inform them of the issue (24/04) they assured her that all channels have been blocked and no will can be transferred from her account (She was happy when she left the branch). 3 days later her account was cleaned out to ZERO. And, now the banker, branch manager and the bank does not want to take responsibility and account gir what happened. They were notified on time. R5400.00 may not be a lot of money to the rich, but to my mother it is all that she had.

2. Now my own issue us the "inability by Capitec to reverse unauthorized debit orders" from Clientele. I do not have any contract / agreement / account nor did I even have any knowledge of their products, but somehow they are debiting R324.00 from my account each time there is a deposit or some money in my account. It is as if they are monitoring it.

Capitec refuses to reverse these transactions duspite being told, I have no dealings with Clientèle. What is worse it is not just me, there are other people whom I know who have the same issue and Capitec Thulamahashe refuses to help us.